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Corporate Blogging

Rick Klau
published an evaluation
of his klog-experiment in his company
, which makes a very interesting read.
Valuable lessons can be learned from this posting. He ran a pilot with 12 people
from the 125 in the company for a month. Interesting are the comments on how
blogs were used by these 12 people:

  • A senior developer saw Radio as a great annotated bookmark tool - a way to
    save URLs and provide his own commentary for others in his team.
  • A marketing manager saw Radio mostly as a clipping service - the ability to
    snag snippets from other web sites to save to her own site.
  • A sales person used Radio to distribute industry news relevant to other
    sales people.
  • A QA tester who frequently lunches with customers in training often provided
    recaps of discussions at lunch - sharing the customers' interests and inquiries.
    Also Rick addresses the apprehension of the pilot-participants:
  • People were somewhat overwhelmed at the prospect of starting with a clean
    slate. There wasn't any there there (with apologies to Getrude Stein) - and this
    gave several people pause. They didn't know what to put "there".
  • Some people were confused about what should go where - should an interesting
    piece of information go into the intranet (i.e., via Radio), in the CRM
    application (our own product, InterAction), or be sent by e-mail?
  • Some users, conditioned to the conventions of e-mail, were worried that
    simply posting something wouldn't ensure people would read it - if it was really
    important (a subjective assessment, to be sure), they were more comfortable
    sending it by e-mail.
  • Many were in agreement that the k-log would be a great vehicle for senior
    execs to share wisdom with others in the company. Oddly enough, those same
    people were uncertain whether they as individuals would have information that
    would be valuable outside of their team. Somewhat contradictory, however, was a
    comment made by one user (and echoed by others) that it would be really nice to
    learn what was going on "on the other side of the house."

    My personal notetaking: blogging avant la lettre src="http://www.zylstra.demon.nl/writing.gif" width=200>
    He concludes with the
    lessons drawn from this pilot, lessons that have a familiar ring as they seem to
    coincide with lessons learned from many different general management situations,
    e.g. motivating your knowledge workers:
  • Have a problem to solve. Just telling people "things will be better" when
    they don't know that there's a problem is tricky. As mentioned above, weblogs
    are many things to many people. In our pilot, we started out by simply saying we
    wanted to see if people found them useful. In other words - we weren't trying to
    solve a problem.
  • Reward participation. A number of people stated that they had trouble
    working blogging into their daily routine - that they had a number of other
    priorities competing for their time. Not surprisingly, they tended to gravitate
    to things for which they received recognition. A successful deployment of a
    k-log will need effective rewards to help reinforce the desirability of
    participation.
  • Define what you're looking for. This is related to the first point, but I
    think it's important enough to discuss on its own. I was surprised at the number
    of people who understood conceptually what the weblog did but who were still
    unclear on what they could contribute. People are very used to a fairly formal
    communications format - and weblogs are highly unstructured. Without a focus,
    inertia seemed to dominate.
  • Ensure senior participation. I tend to believe that grass-roots KM is the
    most difficult to achieve. When a program like this is supported from the top
    down, people are more likely going to appreciate the importance of the project -
    and appreciate the connection between the project and the company's overall
    success. If we are to increase the k-log's success, we will need to involve more
    of the senior management team.
    Reading Rick's evaluation makes me think
    about the feasability of such an experiment in my own company. I have been
    keeping this blog for three weeks now, and I have found it to be a somewhat
    addictive and most certainly worthwile activity. This is probably due to the
    fact that I had no inhibitions regarding "what to post", as I am used to jotting
    down comments and notes for private purposes. The blog puts that in the public
    domain. And that to me is where the reward is: My personal notetaking has
    surprisingly become a way of establishing new relationships with people. Readers
    comments, referral linking etc, create a whole new network of people around me,
    and this I find hugely stimulating. An effect which Andrea
    Janssen also commented on
    when she said that [meeting other k-bloggers ...]
    "creates something of an European network". Other descriptions of rewards were
    given in the discussion
    on KnowledgeBoard.com that made me start my blogging experiment
    in the first
    place. This leaves the question as to what rewards others in my company might
    want from blogging wide open. Something clearly to put some thoughts into,
    before expanding the blog-thing into our company. A first step probably is
    bringing my blog to the attention of my colleagues, and let them see what it is
    I do with it. Or better yet, I might set up an internal blog, where I give
    insight into my activities as knowledge manager. This because to too many
    colleagues this often still is somewhat obscure, and an issue I need to address
    anyway.

    Permalink | Waypath

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    Ton/Male/31-35. Lives in Netherlands/Overijssel/Enschede/Bothoven, speaks Dutch, English and German. Spends 80% of daytime online. Uses a Fast (128k-512k) connection. And likes knowledge management.
    This is my blogchalk:
    Netherlands, Overijssel, Enschede, Bothoven, Dutch, English and German, Ton, Male, 31-35, knowledge management.

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